Question 1

Are your products genuine?

Accepted Answer

We state that our sellable inventory is genuine and sourced through legitimate supply channels. Product packaging and included accessories are described on each listing.

Question 2

Are phones unlocked?

Accepted Answer

A phone is described as unlocked only when it can be used with compatible UK networks. Always check network bands and SIM requirements on the product page.

Question 3

How much is delivery?

Accepted Answer

Standard UK delivery is £3.99 and free on orders of £50 or more. Any different option or charge is shown before payment.

Question 4

Can I return an online order?

Accepted Answer

For most online purchases, you can notify us within 14 days of delivery and return the item within a further 14 days. Exceptions and faulty-item rights are explained in our Refund & Return Policy.

Question 5

What warranty is included?

Accepted Answer

Unless a listing states otherwise, new products include a 12-month limited warranty against manufacturing defects. Your statutory rights also apply.

Question 6

How do I check compatibility?

Accepted Answer

Check the connector type, phone model, charging standard and product dimensions listed. Call us before ordering if you are unsure.

Question 7

How can I contact you?

Accepted Answer

Call +44 330 059 9266, email hello@mobilephonestore.co.uk, or use the form on our Contact page.

Frequently asked questions