Change-of-mind returns
For most online purchases, tell us within 14 days of delivery that you wish to cancel, then return the item within a further 14 days. Items should be handled only as needed to inspect them and returned with all included parts.
Faulty or incorrect items
Contact us promptly if an item is faulty, damaged or not as described. UK statutory rights apply. Depending on the circumstances, we may arrange repair, replacement, price reduction or refund.
Exceptions
Opened sealed hygiene-sensitive goods, personalised goods, and activated digital content may not qualify for change-of-mind return where the law permits. This does not affect rights for faulty goods.
Refund timing
Approved refunds are made to the original payment method, normally within 14 days of receiving the returned goods or evidence they were sent. Standard outbound delivery may be included where legally required.
Last updated: 19 September 2026
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